Important note - all bookings taken by the Oxfordshire
Inn Hotel are subject to our standard terms and conditions, which
are detailed below.Please make sure you read these thoroughly
before you book with us.
1. Smoking policy.
All bedrooms are
non-smoking. There is a smoking area in the bar which residents
are welcome to use at any time.We ask clients to refrain from
smoking in other public areas so that our non-smoking guests are
not inconvenienced.
2. Animals
Guide dogs are permitted in
hotel bedrooms and bar area. Other small dogs pay be permitted to
stay in hotel bedrooms but not in public areas. However, advance
arrangements must be made in writing with the hotel management.
There is a large open area adjacent to the hotel where dogs can be
exercised at the customer's risk. Please ask for advice from the
hotel receptionist. Where dogs are permitted, customers are
required to keep on a lead and under control at all times whilst
within the confines of the hotel grounds. Animals other than fogs
are not permitted.
3. Children
Children are always welcome at
the Oxfordshire Inn. Many of our rooms can accommodate a further
bed or cot, and our family suite has two fold-out beds which are
ideal for older children. Our chef will be pleased to provide a
child's portion of many of our regular dishes - please ask a
member of our friendly restaurant team what is available. If you
are travelling with young children it is always adviable to let us
know beforehand, so that we can make the necessary accommodation
arrangements. We regret that we do not provide a babysitting
service.
4. Payment
We accept Visa, Mastercard, most
debit cards, personal cheques with guarantee card up the guarantee
limit, Sterling travellers cheques and cash. Business cheques can
be accepted by prior written arrangement only - please talk to
hotel reception to make arrangments when booking. Please note that
we do not accept American Express or Diner's International cards
due to the high commissions charged by these organisations. Please
make all cheques payable to "The Oxfordshire Inn Limited".
5. Reserving your accommodation - standard
bookings
When booking your accommodation our
reservations staff will ask you for your credit card details and a
contact telephone number. We may pre-authorise your credit card
but nothing will be deducted from your card until the day of your
arrival. The cost of your accommodation and any other services you
may use whilst at the hotel will be charged to your card on the
day of your departure. Where guests are staying for more than four
nights we will charge the cost of your accommodation and any other
services you may use whilst at the hotel to your card twice weekly
- our reservations staff will explain the procedure to you in more
detail on your arrival.
Clients booking accommodation without a credit or debit card
may be asked to pay a deposit on booking equal to the cost of one
night's accommodation or 20% of the total expected cost of the
stay, whichever is the greater.
6. Weekend package deals, Weddings, Cabaret evenings
and all other events
Special payment terms apply to
these bookings. Full details can be found in the relevent section
of our website.
7. Cancellations - standard bookings
All
cancellations should be made by 1700 (5.00p.m.) on the day before
you are due to arrive. Failure to cancel within this time will
result in you being charged for one night's accommodation.
8. Cancellations - other bookings
Weekend
and other package deals - must be cancelled at least 14 days prior
to arrival or will be charged for in full.
Wedddings and other
event bookings - cancellation procedures will be advised to you
when booking
Cabaret evenings - must be cancelled at least
three days prior to the date of the event
9. Check in and check out times
Check in
time is between 2.00p.m. and 11.00p.m, but we would ask you to let
us know by telephone if you intend to arrive after 7.00p.m. If you
are delayed beyond 11.00 p.m. please let us know as early as
possible and we shall do our best to make special arrangements for
you. Standard check-out time is 11.00 a.m.
If you have any
speical check-in or check out requirements please talk to one of
our reservations staff who will do their best to assist you.
We
have a room where luggage can be left after check-out if required.
All luggage is stored at the client's own risk.
10. Damage
Clients are respectfully asked
to treat all hotel property with respect. We reserve the right to
recharge clients for any damage which they cause whilst at the
hotel.
11. Customer complaints
Our objective is to
make sure that the Oxfordshire Inn Hotel is run to the highest
standards and we are confident that you will find all the services
and facilities as described on our website. However, if there is
any aspect of our hotel or the service we provide which you feel
is unsatisfactory, please let us know right away by informing the
duty receptionist immediately. We will do everything possible to
resolve any problems immediately so that the remainder of your
stay with us is not affected.
12. Car Parking
Free car parking is
provided for all guests in our car park. The site is monitored by
our CCTV system but all vehicles are parked at guest's own risk.
Plese ensure that valuables are not left on display inside your
car.
